About personal statuses 3-6
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
Available
(Non-Queue)
This status makes you unavailable at the end of your shift.
When you select this status, the queue stops sending calls to
you.
With this status, non-queue calls still ring your phone. To
prevent all calls from ringing your phone, make yourself
unavailable by selecting Do Not Disturb.
You can also select this status by picking up the phone and
pressing *52.
On Break This status puts you on a break during your shift. While this
status is selected, the queue does not send calls to you.
When you take a break, be sure to use the On Break status
rather than Available (Non-Queue), which ends your shift.
Using On Break when you take a break will ensure the integrity
of Contact Center statistics.
You can also select this status by picking up the phone and
pressing *53.
Icon Status Description
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