Teaching Wave to recognize your contacts 10-9
Chapter 10: Managing Contacts and Groups
Wave ViewPoint User Guide
• Their names appear in the Call Log and Messages folders, so that you can easily see
contacts in your phone record and quickly call them back.
• You can hear your contact's name announced over your phone or PC speakers—without
forcing your callers to say their name every time they call—by saving a recorded voice
title with the contact.
• You can use call rules to set up individualized call handling for them, such as playing a
unique voicemail greeting or routing their calls according to a specific routing list (see
Chapter 11).
One form of identification, Caller ID from the phone company, is available automatically for
every call. The phone number and Caller ID name of the caller appear in the Number column
of the Call Monitor, the Call Log, and the Messages folders.
Identifying contacts by name
Each contact has a list of associated phone numbers called the Incoming Caller ID list. When a
call arrives from one of those phone numbers, Wave identifies that contact.
The Incoming Caller ID list can include Caller ID names as well as phone numbers. See
“Understanding name and number on Caller ID” on page 10-14 for pointers on which item is
more useful for identifying a given contact.
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