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Using routing lists 9-20

Chapter 9: Call Forwarding and Routing Lists

Wave ViewPoint User Guide

Using greetings with routing list final actions

For most routing lists, you should check Play greeting before the final action and select Active.

This ensures that callers who reach the routing list’s final action (for example, your voicemail)

hear a greeting. It also allows the greeting to change based on your other settings. For example,

you can use a call rule to play a different greeting when your friend Jim calls (see Chapter 11).

If you select a specific greeting under

Play greeting, that greeting overrides the active greeting

and plays to all callers who reach the final action of the routing list, even if a different greeting

is specified in a call rule or personal status.

If you clear the

Play greeting checkbox, no greeting plays to callers who reach the final action

of this routing list, even if a greeting is specified in a call rule. If the final action is Take a

Message, callers who reach your voicemail hear only the beep that signals that recording has

begun.

When to use a specific greeting with a routing list

It is highly recommended that you select a specific greeting to play if your routing list’s final

action is not ‘Take a Message.” In such a case, you want to be sure that the greeting that callers

hear matches the action that is about to happen. Examples of greetings for other final actions are

the following:

•

Hang Up. “I’m sorry you couldn’t find me. I’m not taking messages at the moment.

Good-bye.”

•

Transfer to extension. “I’m sorry you couldn’t find me. I’m transferring you now to my

administrative assistant.”

•

Pause and repeat. “The person you are calling is unavailable. To hold, please stay on the

line. To leave a message, press 1.” This is the text of the System Hold Greeting, a

greeting provided with Wave for just this circumstance. You can also record your own

version. See “Recording a new greeting” on page 7-26.

Release 3.0

October 2012

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Vertical Wave Guide de l'utilisateur Page 188