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Managing call recordings 7-10

Chapter 7: Managing Voice Messages in ViewPoint

Wave ViewPoint User Guide

Managing call recordings

The following types of call recordings can appear in your Inbox:

• Recordings that you made yourself using the Call Monitor (see “Recording a call” on

page 5-13).

• Recordings made automatically by the system. Usually such recordings are sent to the

voice mailbox of a Wave system administrator or Contact Center queue supervisor. If you

are receiving such recordings in error, speak to your Wave system administrator.

You can listen to a call recording by double-clicking it, just as you listen to a voice message.

Any command you can use on a voice message you can also use on a call recording.

Managing your voicemail maximums

Choose Tools > Options > Voice Messages > Usage to view the size of your voice mailbox (in

minutes), and the percentage of that space you have used.

Your voice mailbox has a limited amount of disk space (in minutes) to store your voice

messages. In addition, your mailbox has a maximum length for any individual message. The

default is 180 seconds (3 minutes).

Note: If you log on to Wave using the phone commands and your voice mailbox is nearly full,

Wave prompts you to empty your Deleted folder.

Setting a maximum length for your voice messages

You can conserve space by setting a maximum length for voice messages. If a message exceeds

the time limit, Wave ends the message. The default maximum is 180 seconds (three minutes).

The highest maximum you can set is 300 seconds (5 minutes), unless your Wave administrator

changes the limit.

Note: Call recordings are not limited by message length specified here, but are limited only

by the size of your voice mailbox.

Release 3.0

October 2012

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Vertical Wave Guide de l'utilisateur Page 136