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Elements of the ViewPoint window 2-21

Chapter 2: Using ViewPoint

Wave ViewPoint User Guide

Each folder in the navigation pane gives you access to other related folders, as follows:

•

Messages. Displays the Inbox folder. Folders: All other Messages folders, including

local folders and any folders that other users have shared with you.

Call Monitor. Displays

the Call Monitor.

Folders: Extensions and (if you are an agent in Contact Center queue)

Queue Monitor.

•

Contacts. Displays the Contacts folder. Folders: The Public\Contacts folder.

•

Call Log. Displays the Call Log.

•

Configuration. Displays the Greetings folder. Folders: Greetings, Personal Statuses,

Routing Lists, Groups, Public\Groups.

Customizing the Navigation Pane

To add or remove buttons from the navigation pane, click the small arrow icon in the lower right

corner of the pane, then choose

Add or Remove Buttons from the menu that appears. Check or

uncheck button options on the submenu to include or hide them in the pane.

The Status Bar

The status bar is located at the bottom of ViewPoint window.

The status bar gives you quick access to the following information:

•

Last caller. Lists the name (if available) and Caller ID of your last incoming call. You can

press F11 to place a call to that number.

•

Number of items. Number of items in the current folder. For example, if you have 18

contacts, the Contacts folder status bar displays “18 Items.” In any Messages folder, the

status bar also indicates the number of Unheard messages.

•

Name and extension. The name and extension of the user logged on to ViewPoint on this

computer.

Note: If you are a Contact Center agent, clicking this spot on the status bar displays a

dropdown list so you can specify if you are making personal or queue calls.

Release 3.0

October 2012

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Vertical Wave Guide de l'utilisateur Page 43