Commands while you’re on a call 5-16
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
Unparking a call
You can retrieve a parked call from any Wave phone or from any PC running ViewPoint.
To answer a parked call from any ViewPoint program
1. Click Tools > Unpark. The Unpark dialog opens.
2. Select the call that you want to unpark and answer and click
OK.
You can also answer a parked call by picking up a Wave phone, pressing
*53, and then entering
the parking slot number.
Sending a call to voicemail
To send an active call to voicemail, choose Actions > Take Message.
Playing a caller's name over your speakers
You can play a recording of a caller’s name over your speakers at any time during a call by
choosing
Actions > Announce Caller. If you hear nothing, there is no voice title recorded for the
caller.
Disconnecting a call while staying on the phone
You can disconnect a call without hanging up the phone. Select the call, and then choose
Actions > Disconnect. This command is useful if:
• You want to disconnect a single party in a conference call. Hanging up your phone would
disconnect you from the whole conference.
• You are going to immediately dial another call. If you hang up and pick up your analog
phone too quickly, Wave can read that as a Flash command, which would put the call on
hold instead of disconnecting it.
Commentaires sur ces manuels