Setting up a queue’s voice mailbox 2-66
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To set up a queue’s voice mailbox
1 Click the Voice Mail tab in the Queue dialog.
2 To give the queue a voice mailbox, click
Mailbox with __ minutes max size, and enter the
size of the mailbox in minutes. Note that a minute of voice recording occupies roughly .5
MB of disk space. If the voice mailbox is full, it cannot accept new voice messages.
Note: If you expect to keep thousands of voice messages in the queue's mailbox you should
configure Wave to automatically archive the recordings in the queue mailbox, and use the
Archived Recording Browser instead of ViewPoint to manage and listen to the recordings.
See Chapter 19 in the Wave Global Administrator Guide for instructions on how to archive
recordings, and Appendix A in the Wave ViewPoint User Guide for instructions on how to
use the Archived Recording Browser.
To have a queue without a voice mailbox, click
No mailbox.
3 Enter the
Maximum message length (seconds) for an individual voice message. When a
voice message reaches the maximum length specified, message recording is cut off and the
caller hears the message option prompts. The maximum message length is 999 seconds
(about 16 minutes).
Release 2.0 Service Pack 1
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