Agent Call Trends report 7-27
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Data tab
The Data tab displays the following information:
The following fields appear in this report:
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Time interval. Displays as the x-axis of the report.
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Calls. The number of calls. Displays as the y-axis of the report.
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Inbound calls / Outbound calls. Displays as different-colored bars.
•
Average talk time Inbound/Outbound. In minutes. Displays as two lines.
Release 2.0 Service Pack 1
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