Wave database schema A-6
Appendix A: Creating Custom Reports
Wave Contact Center Administrator Guide
Role
What role the party played in the call:
3 = Peer
13 = Coach
15 = Pupil
16 = Monitor
ReasonForLeaving
The reason this party was removed from the call:
0 = No reason
1 = Party hung up
2 = Party was hung up on
3 = Party abandoned call before anyone answered
4 = Party went to voicemail
5 = Party was blind transferred
6 = Party was supervised transferred
7 = Party was merged into a conference call
8 = Party is a user who logged in
9 = Party was sent directly to voicemail
10 = No answer
11 = Call was abandoned on this party
12 = Maximum login attempts failed
13 = Party was redirected by the queue (see the next entry)
14 = Transfer key was pressed by party
ReasonForRedirecting
This clarifies item 13, “Party was redirected by the queue,” in the
previous entry. The possible reasons for redirection are:
1 = Maximum Wait Time Exceeded
2 = Queue Closed
3 = Queue Closed - No agents
4 = Maximum No. of Callers Exceeded
5 = Caller to Agent Ratio Exceeded
6 = Long Expected Wait Time
DIDNumber DID digits that were received from the device for this party.
AcceptedTime Timestamp for when this party accepted the call.
AnsweredBy ID of the user who accepted the call.
GroupID
ID of the workgroup that accepted the call (if any). In the case of a
Routing List that calls several workgroups this will be the ID of
the one that accepted.
Name Description
Release 2.0 Service Pack 1
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