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Wave Server Installation Guide
Appendix G
Troubleshooting
APPENDIX CONTENTS
This appendix contains information that may be helpful when you are troubleshooting a
problem that occurs during installation or initial configuration of your Wave system.
General troubleshooting steps
Resetting the Wave Server IP addresses to the factory defaults
The steps in this section reset the Integrated Services Card (ISC1 or ISC2, depending on the
Wave Server model) and Vertical Application Module (VAM) IP address settings to the factory
default settings.
This procedure can help you recover if you lose or forget the current ISC1 or ISC2 and VAM IP
address settings, or are experiencing problems with IP addresses not updating. Once you recover
the factory default IP network settings, you can then connect to the Wave Server again and
re-configure IP network settings as needed via the IP Network Settings applet in the Global
Administrator Management Console. For instructions, see “Identifying the Wave Server on your
LAN” in Chapter 3 or Chapter 4 (depending on your Wave Server model).
General troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1
Troubleshooting modem problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-3
Troubleshooting IP telephony problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-5
Troubleshooting phone problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-5
Troubleshooting Management Console problems . . . . . . . . . . . . . . . . . . . . . . . G-7
Troubleshooting ViewPoint problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-8
Troubleshooting workstation application problems . . . . . . . . . . . . . . . . . . . . . G-10
Release 2.0 Service Pack 1
April 2011
- Wave Server 1
- Installation Guide 1
- Revision History 3
- Release 2.0 Service Pack 1 10
- April 2011 10
- Contents 11
- About This Guide 23
- Using the Help system 24
- Terms used 25
- Type conventions 25
- Related reading 26
- Support services 27
- Corporate Web site 27
- System security 27
- Compliance statements 28
- Wave Server models 29
- Underwriter’s Laboratory 31
- Industry Canada 31
- Compliance statements 1-10 32
- Chapter 1: About This Guide 32
- Before You Begin 33
- Site preparation 35
- Physical specifications 36
- Environmental requirements 36
- Required tools 37
- Safety requirements 38
- Proper lifting 39
- About the Wave IP 500 Server 42
- About the Wave IP 500 43
- Power supply 45
- Wave IP 500 expansion options 46
- Expansion modules 47
- Media Resource Module (MRM) 47
- Mounting the Wave Server 48
- Grounding the Wave Server 49
- Power failover support 52
- Installing expansion modules 53
- To install modules: 54
- About connecting modules 55
- Connecting an RJ-21X cable 56
- About connecting modules 3-17 57
- To connect the T1 module: 61
- Connecting a paging system 64
- Connecting a DSS Console 65
- To connect a DSS Console: 66
- About the Wave IP 2500 Server 68
- Minimum configuration 70
- Redundancy 70
- Fault monitoring 70
- Expansion cards and modules 71
- Expansion Units (EXUs) 72
- Wall mounting the Wave Server 74
- Mounting the Wave Server 4-9 75
- Mounting the Wave Server 4-10 76
- Mounting the Wave Server 4-11 77
- To install an EXU: 83
- To install an MRM: 85
- To install modules and cards: 86
- About cable connections 88
- Administrator PC requirements 100
- Connecting to the Wave ISM 102
- CHAPTER CONTENTS 109
- Finish, and then 113
- Initial Configuration 115
- To apply one or more HotFixes 116
- Applying HotFixes 7-3 117
- Adding or upgrading an MRM 119
- drop-down list 121
- Join Domain to 123
- Leave Domain.) 123
- Power-cycling the Wave Server 124
- Company Name 128
- OK to continue 129
- Apply to save your changes 130
- Primary Time Server 132
- Synchronize Period 132
- Password Administration 134
- To synchronize the domains: 138
- Chassis View, located in the 140
- About Wave licenses 143
- Full vs. trial licenses 144
- Obtaining Wave licenses 144
- Wave license requirements 145
- Entering Wave licenses 147
- Entering Wave licenses 8-6 148
- Entering Wave licenses 8-7 149
- Activating Wave licenses 150
- The activation process 151
- Activating Wave licenses 8-10 152
- Activating Wave licenses 8-11 153
- Activating Wave licenses 8-12 154
- Activating Wave licenses 8-13 155
- Activating Wave licenses 8-14 156
- Activating Wave licenses 8-15 157
- Software Licenses 160
- View Activity 160
- OK to close the Activity Log 161
- Applications 163
- Requirements 164
- ViewPoint requirements 165
- Requirements 9-4 166
- Entering station IDs 167
- Configuring ViewPoint 171
- To configure Act! 172
- Synchronizing system clocks 173
- Archive folder requirements 177
- Installation steps 178
- Installation steps 10-5 179
- Installation steps 10-6 180
- Installation steps 10-7 181
- Overview 183
- APPENDIX CONTENTS 185
- RJ-48X interface pinouts 189
- DB-60 interface pinouts 190
- About System Status LEDs 200
- System LED indicators 201
- /ISC2 boot 202
- Error condition indicators 204
- 1 = Custom installation 207
- Name Value Description 208
- Tools > System Settings 214
- Custom List 215
- Before you begin 218
- Troubleshooting 221
- Appendix G: Troubleshooting 222
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