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Using the Wave Workstation Applications Setup 9-5

Chapter 9: Installing ViewPoint and Other Wave Workstation Applications

Wave Server Installation Guide

Other TAPI Service Provider requirements

In addition to the PC requirements described on page 9-4, a user must have the following to

install and use the TAPI Service Provider:

• A Wave user name and station ID. (You cannot use station ID 0)

• A Windows telephony location that allows the user to place calls. Typically, you need to

configure your area code and external dialing prefix, for example “9”.

Archived Recording Browser requirements

The PC requirements for the Archived Recording Browser are the same as for ViewPoint, as

described on page 9-3.

In order for users to use the Archived Recording Browser, you must first install and configure

a Wave archive server on your network. For more information, see Chapter 10.

Using the Wave Workstation Applications Setup

You use the Wave Workstation Applications Setup to install any or all of the workstation

applications. If you encounter problems installing the Wave workstation applications, or

running them after installation, contact your Vertical representative.

Entering station IDs

When you install ViewPoint or the TAPI Service Provider, you can enter the station ID of the

Wave phone that will be used by the user at the PC. If you have not yet connected and assigned

a phone to the user at the PC, you can complete the installation according to the instructions on

page 9-6, but full functionality will not be enabled until you enter the user’s correct station ID.

Note the following limitations:

•

ViewPoint: Without a Wave phone, a user WILL NOT be able to use ViewPoint to

manage calls or record greetings. The user WILL be able to use ViewPoint to listen to

voice messages, manage contacts, and change settings.

•

TAPI Service Provider: Without a Wave phone, the TAPI Service Provider WILL work

for placing outbound calls, but WILL NOT work for identifying inbound calls.

You can update the station ID at a later time, or you may prefer to wait to install ViewPoint and

the TAPI Service Provider on users’ PCs until you have connected and assigned phones, and can

enter valid station IDs.

Release 2.0 Service Pack 1

April 2011

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Vertical Wave Guide d'installation Page 167