Vertical Xcelerator IP Guide de l'utilisateur télécharger pdf (Page 61)

Software Upgrade Procedure 6-5

Chapter 6 - Software Upgrade

Xcelerator IP User Guide March 2007

Upgrade Troubleshooting

If the phone download image fails, it can be caused by any of the following reasons:

 The TFTP server is not working. (You can Ping the server from your computer. You

can also login to the server from your computer to verify this.)

 The account information is incorrect (Incorrect user name or password).

 The TFTP server address is incorrect.

 The network configuration of the phone is incorrect (You can issue a Ping from IP

Phone to verify this).

 The file is not located where you expected it to be. You can use your TFTP client

 The file is in position, but the folder setting on the phone is incorrect.

 The file is in position and the folder is correct, but the filename is incorrect.

TFTP Software - Free Download

If you do not already have an TFTP program, you can go to the link provided and

download an application for free … http://www.solarwinds.net/downloads

Vertical Communications does not provide support for this TFTP product.

For technical assistance, contact Solar Winds.

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Vertical Xcelerator IP Guide de l'utilisateur Page 61